Refund policy
At Cazofy, we strive to deliver high-quality mobile accessories that match your order exactly. Please read our Refund & Return Policy carefully before placing an order.
By placing an order on https://cazofy.in, you agree to the terms outlined below.
1. General Policy
Due to the nature of our products and strict quality control measures, all sales are final.
We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
Change of mind
Ordering the wrong product or variant
Incorrect model selected by the customer
Product no longer required
Color preference change
Accidental purchase
Delayed delivery caused by courier partners
Minor variations in product images due to lighting or screen settings
Refunds or returns will only be considered in the specific circumstances described below.
2. Eligible Cases for Return or Refund
A return, replacement, or refund will only be approved if:
You receive a wrong product, wrong model, or wrong variant that does not match the product ordered on Cazofy.
The item delivered is different from the description shown in your confirmed order.
Examples:
You ordered an iPhone 15 Pro Case but received an iPhone 14 Pro Case.
You ordered a Black MagSafe Case but received a Blue Case.
You ordered a Samsung Galaxy S24 Ultra Case but received a OnePlus Case.
Only these situations qualify for a replacement or refund.
3. Cases That Are NOT Eligible
Refunds, returns, or exchanges will NOT be accepted if:
You ordered the wrong phone model.
You selected the wrong variant during checkout.
You changed your mind after placing the order.
The product does not meet personal expectations.
You found the product cheaper elsewhere.
The packaging has been opened unnecessarily.
The product has been used, installed, or damaged after delivery.
The product is returned without original packaging or accessories.
The return request is made after the allowed reporting period.
4. Reporting a Wrong Product
If you receive the wrong item, you must notify us within 48 hours of delivery.
Please email us at contact@cazofy.in with:
Order Number
Registered Mobile Number
Clear photos of:
The product received
Product packaging
Shipping label
An unedited 360° unboxing video showing the package being opened from its sealed condition.
Failure to provide sufficient evidence may result in rejection of the request.
5. Verification Process
Once we receive your request:
Our support team will review the submitted evidence.
Verification generally takes 2–5 business days.
We may contact you for additional information if required.
Our decision after verification shall be final.
6. Replacement Procedure
If your claim is approved:
We will arrange pickup of the incorrect product where service is available.
If pickup is unavailable, you may be asked to ship the product to us. Reasonable shipping charges will be reimbursed where applicable.
After receiving and inspecting the returned item, we will dispatch the correct product at no additional cost.
7. Refund Procedure
A refund will only be issued if:
The correct replacement product is unavailable; or
We are unable to fulfill your order after verifying that the wrong product was delivered.
Approved refunds will be processed to the original payment method within 5–10 business days. Actual credit timelines depend on your bank or payment provider.
8. Condition of Returned Product
To qualify for a replacement or refund:
The product must be unused.
All original packaging, tags, and accessories must be included.
The product must not show signs of installation, misuse, or physical damage.
The item must be returned in the same condition in which it was received.
9. Cancellation Policy
Orders may be cancelled only before they are shipped.
Once an order has been shipped:
Cancellation requests cannot be accepted.
The order cannot be refused at delivery for the purpose of obtaining a refund.
10. Non-Delivery Due to Incorrect Address
Cazofy is not responsible for failed deliveries caused by:
Incorrect shipping address
Incorrect phone number
Customer unavailable during delivery attempts
Refusal to accept the shipment
Additional shipping charges may apply for re-dispatch.
11. Contact Us
For any questions regarding this Refund & Return Policy, please contact us:
Cazofy
Website: https://cazofy.in
Email: contact@cazofy.in
Phone: +91-9039837983
Registered Address:
Ward 21, Patel Park, Ashoknagar, Madhya Pradesh – 473331
Corporate/Operational Address:
A17 Sainik Nagar Road, Nawada, Delhi – 110059